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ISP-Operations

Your complete operations platform.

ISP-Operations is Avur’s operations platform for fibre network owners and regional ISPs — authentication, addressing, filtering, equipment management and customer portal in one integrated solution. No middleman. No lock-in.

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Who is this for

For those who own the fibre network — but want to focus on customers

Many Norwegian fibre network companies and energy utilities own valuable infrastructure but spend a disproportionate amount of time and resources operating the BSS/OSS platform. ISP-Operations lets Avur handle the platform — so you can focus on building network and serving customers.
Target group
Regional fibre network companies
Kraftlag, kommunale nettselskaper og private fiberutbyggere med 500–50 000 abonnenter.
Target group
ISPs looking to switch platform
Companies currently dependent on a single large platform provider and seeking more control, lower costs and Norwegian ownership at every level.
Target group
New fibre developers
Companies building fibre networks that need a complete platform from day one — without building BSS/OSS from scratch.
The platform

Everything you need. Nothing you don’t.

ISP-Operations is built by network engineers who have operated ISP infrastructure themselves — not by consultants selling standard packages. The platform is modular and scales from 500 to 50,000 subscribers without architectural changes.

Control panel

Network overview

Avur’s control panel provides full overview of all subscribers and sessions in real time. Session management, traffic policies and network status — in one view.
Authentication

Authentication

Integrated authentication solution with high availability and active/passive failover. Full logging for compliance and troubleshooting.
IP management

IP management

Automatic IP allocation in high-availability configuration. IPv6 support and simple management across locations.
DNS and content filtering

DNS and content filtering

Three levels: Regulatory filtering (Norwegian Media Authority and Kripos, included), threat protection (malware and phishing) and family filtering (category filtering per subscriber via My Page). Optimised for high performance.
Address management

Address management

Efficient handling of IPv4 address scarcity with full IPv6 support. Mandatory logging of access data is built in.
Equipment management

Equipment management

Remote configuration, diagnostics and firmware updates of the customer’s router from one portal. Supports most Norwegian equipment vendors.
The complete customer journey

From first click to active customer — without manual steps.

ISP-Operations handles the entire customer journey automatically. Ordering, verification, provisioning, monitoring, support and invoicing in one platform.
Ordering

Self-service order flow

Mobile-responsive order form on the partner’s domain. Automatic coverage check against the Norwegian address register, BankID and Vipps verification, and right-of-withdrawal handling from day one.
Provisioning

Automatic from order to active line

The portal provisions the customer’s connection automatically — without manual intervention. New customer is active without anyone lifting a finger.
Network monitoring

Real-time status across the entire network

Live traffic graphs, optical signal strength per connection, session status and availability history. The Avur platform replaces separate monitoring tools with built-in network insight.
Customer portal

My Page — self-service for end customers

The customer logs in, changes subscription, creates support tickets and views connection history. Reduces support load and gives the customer control.
Invoicing

Direct integration with accounting systems

ISP-Operations integrates with Norwegian accounting systems. Invoice data is generated automatically — no manual transfer between systems.
Compliance

Nkom reporting and Norwegian regulatory requirements

Built-in support for regulatory reporting to Nkom. Right-of-withdrawal and B2B contract handling via the Brønnøysund Register Centre is integrated from the start.
ISP-Operations is built for Norwegian ISPs by a company that is itself an ISP — and meets the same requirements every day.
Fieldwork and operations

The tools that make everyday work easier — in the field and at the office.

ISP-Operations covers more than the office. Fieldworks, service case and notifications are built for the tasks network operators struggle with most in practice.

Fieldworks

Fibre documentation in the field

Fieldworks is a mobile app (PWA) for technicians in the field. Integrated with OpenStreetMap and the Norwegian Mapping Authority. Measurements are recorded directly or imported from test equipment. All documentation is linked — the technician sees splice maps, access procedures and equipment overview in one place. Import from Telemator is supported directly — existing fibre documentation is ready to use from day one.
Service Case

Case management for network and field

Full-featured ticket system integrated in ISP-Operations. End customers follow and create cases via My Page. The technician sees open cases nearby in Fieldworks — and retrieves building access procedures directly from the map. Can be integrated with Avur Groupware for operators using both platforms.
Notifications

The right information to the right customers

Map-based extraction automatically creates address lists for all active customers in an area — for planned works, outages or sales campaigns. Automatic notification on node outage can be configured. The same function is used for sales support — see which addresses in an area are not yet customers.
Fieldworks, service case and notifications — part of ISP-Operations because a network operator needs them from day one.
Migration model

No big bang. Parallel operation all the way.

ISP-Operations is designed for gradual introduction — you don’t switch platform overnight. Avur’s phased migration model lets you go from monitoring only to full provisioning at your own pace.
Fase 0

Monitoring

Avur connects as an observer. Full network visibility without touching existing configuration. No risk.
Fase 1

Filtering and authentication

Regulatory filtering is activated. Authentication is taken over with parallel operation against the existing solution. Subscriber data is imported via the built-in import wizard.
Fase 2

Addressing and IPv6

Automatic IP allocation takes over. Address management is activated for subscribers without fixed IP. IPv6 rollout begins.
Fase 3

Equipment management

Customer routers are managed centrally. Remote diagnostics and automatic configuration are activated.
Fase 4

Full provisioning and BSS

Avur’s control panel is master for all subscribers. Customer portal (My Page) is activated. Old platform can be decommissioned.
Partner model

For operators with their own partners and resellers.

ISP-Operations supports multi-tenant architecture with full isolation between operators. The partner module enables white-label portal with own domain and logo, commission calculation and reseller portal for dealers.
Multi-tenant

Full isolation per operator

One platform — many operators. Customers, subscriptions, prices and network infrastructure are fully isolated per tenant.
White-label

Your portal, your domain

Partners can run the portal under their own domain with their own logo. End customers see the partner’s brand — not Avur’s.
Reseller

Commission and reseller portal

Resellers get their own portal to register customers and track commission basis. Avur handles the platform — the partner focuses on sales.
Pricing

Dimensioned for your network.

ISP-Operations is priced by subscriber volume and which modules are activated. Contact Avur for a quote tailored to your infrastructure. Get a quote
Avur as partner

Avur is not a reseller. Avur is the infrastructure.

The industry sells American cloud journeys. Avur builds and operates its own — and knows it inside out.

What Avur owns and operates

  • AS50272 — own autonomous system
  • DWDM capacity on own fibre ring Bergen–Amsterdam–London–Oslo
  • Primary data centre Casperkollen, Bergen
  • Presence in 6 European cities
  • 14+ IX connections incl. BIX, NIX, AMS-IX, Netnod
  • RIPE NCC LIR — allocates IPv4, IPv6 and ASN
  • Norid-approved registrar

What ISP-Operations gives you

  • Complete OSS/BSS without building from scratch
  • Norwegian ownership and decision chain at every level
  • Modular architecture — take what you need
  • Phased migration without service interruption
  • IP transit and DDoS protection from the same provider
  • No lock-in — open standards and protocols
  • Direct access to network engineers who know the platform
Get started

Let’s talk about your network.

Avur starts by understanding your infrastructure and your needs — not by selling a standard package. Get in touch for an informal conversation about what ISP-Operations can do for your fibre network.
Get in touch Request demo